Shipping policy

Every keepsake is made to order with care.

Because our products are personalized, each order goes through a creation and quality-check process before it ships.

Processing Time

Most personalized items take 2–5 business days to create before shipping.

For custom photo products, processing may take a little longer if we need to review the image, adjust the design, or send a proof before printing.

Shipping Time

Estimated delivery time is usually 5–10 business days after production is completed.

Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, or other carrier delays.

Order Tracking

Once your order ships, you’ll receive a tracking number by email.

Please allow 24–48 hours for tracking information to update after the package has been shipped.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you notice an address mistake, please contact us as soon as possible. We’ll do our best to help before the order enters production or ships.

Multiple Items

If your order includes multiple items, they may ship separately depending on production and fulfillment timing.

Delayed Packages

If your tracking has not updated for several days, please contact us. We’ll help check the status and guide you through the next steps.