Privacy policy
Privacy Policy
Last Updated: May 7, 2026
Forever Their Place (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, upload personalization details, contact us, subscribe to our emails, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, and from service providers that help us operate our store.
Information You Provide to Us
When you place an order, contact us, subscribe to emails, submit a form, or request support, we may collect:
- Name
- Email address
- Phone number, if provided
- Shipping address
- Billing address
- Order information
- Payment-related information
- Customer service messages
- Product preferences
- Personalization details
- Pet’s name
- Memorial years
- Custom memorial message
- Photos or images uploaded for personalized products
Payment Information
Payments are processed securely through Shopify and our payment service providers. We do not directly store your full credit card number or complete payment credentials.
Personalized Product Information
Because we sell personalized pet memorial gifts, you may upload pet photos, pet names, memorial years, and custom messages. We use this information only to create, review, fulfill, and support your order.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Items added to cart
- Checkout activity
- Referring website or ad source
- Approximate location
- Cookies, pixels, and similar tracking technologies
- Interaction with emails, ads, and website features
2. How We Use Your Information
We use your information to:
- Process and fulfill your order
- Create and personalize your memorial keepsake
- Confirm personalization details when needed
- Communicate with you about your order
- Send order confirmations, shipping updates, and tracking information
- Respond to customer service requests
- Provide support for damaged, incorrect, delayed, or missing orders
- Improve our website, products, services, and customer experience
- Prevent fraud, unauthorized transactions, and misuse of our website
- Maintain business, tax, accounting, and legal records
- Send marketing emails if you have subscribed or opted in
- Show relevant advertising and measure advertising performance
- Comply with legal obligations and enforce our policies
3. Pet Photos, Names, Memorial Years, and Custom Messages
We understand that pet memorial products are deeply personal.
When you upload a pet photo, name, memorial year, or message, we use that content only for purposes related to your order, including:
- Creating your personalized product
- Reviewing design or production details
- Communicating with you about personalization questions
- Processing reprints, replacements, or support requests
- Maintaining order records for customer service purposes
We do not claim ownership of your uploaded pet photos or custom content.
We will not use your pet’s photo, name, message, or memorial details in advertisements, social media posts, product examples, website galleries, or promotional materials unless you give us permission.
Please make sure you have the right to use any photo or content you upload.
4. How We Share Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Shopify and ecommerce platform providers
- Payment processors
- Fraud prevention providers
- Production and print partners
- Shipping and fulfillment partners
- Customer support tools
- Email marketing providers
- Analytics providers
- Advertising platforms
- Website hosting and technical service providers
- Legal, tax, accounting, and compliance providers
These service providers may access your information only as needed to perform services for us.
We may also disclose information if required by law, to protect our rights, to prevent fraud, to respond to legal requests, or in connection with a business transfer such as a merger, acquisition, restructuring, or sale of assets.
5. Shopify and Third-Party Services
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to you.
Your information may be processed by Shopify and other third-party service providers as part of order processing, payment handling, checkout, fraud prevention, analytics, customer privacy settings, and other store operations.
Third-party services may have their own privacy policies and data practices. We encourage you to review their privacy policies when using their services.
6. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
- Keep our website working properly
- Remember your cart and preferences
- Improve site performance
- Understand how visitors use our website
- Measure marketing and advertising performance
- Help show relevant ads
- Prevent fraud and improve security
You can manage cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.
Depending on your location, you may also see a cookie banner or privacy preference tool that allows you to manage certain choices.
7. Advertising and Analytics
We may use advertising and analytics tools from platforms such as Shopify, Google, Meta, TikTok, Pinterest, or other similar providers.
These tools may collect information about your visits to our website and interactions with our ads, emails, or products. This information helps us understand website traffic, improve our store, measure ad performance, and show more relevant ads.
Depending on your location, certain advertising or analytics activities may be considered “targeted advertising,” “sharing,” or “sale” under applicable privacy laws. You may have the right to opt out of these activities.
8. Email Marketing
If you subscribe to our email list, we may send you product updates, offers, memorial gift ideas, and other marketing messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:
support@forevertheirplace.com
We do not want to send marketing emails to anyone who does not wish to receive them.
9. Order Communications
Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to your order, such as:
- Order confirmations
- Personalization questions
- Shipping notifications
- Tracking updates
- Customer service responses
- Refund, replacement, or issue resolution messages
10. Data Retention
We keep your personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling your order
- Providing customer support
- Maintaining business records
- Resolving disputes
- Processing returns, replacements, or refunds
- Preventing fraud
- Complying with tax, accounting, legal, and regulatory obligations
Uploaded photos and personalization details may be retained for a reasonable period to help with order support, quality issues, reprints, replacements, or customer service.
11. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards to help protect your personal information.
These may include secure checkout technology, trusted payment processors, access controls, fraud prevention tools, and reasonable internal procedures for handling customer information.
However, no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security, but we work to protect your information and use trusted service providers to help process orders securely.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sale, or sharing of personal information
- Restrict or object to certain processing, where applicable
- Withdraw consent, where processing is based on consent
To submit a privacy request, contact us at:
support@forevertheirplace.com
We may need to verify your identity before fulfilling certain requests.
13. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
These rights may include:
- The right to know what personal information we collect, use, disclose, sell, or share
- The right to request access to personal information
- The right to request deletion of personal information
- The right to request correction of inaccurate personal information
- The right to opt out of the sale or sharing of personal information
- The right to limit the use of sensitive personal information, where applicable
- The right not to be discriminated against for exercising your privacy rights
We do not sell personal information for money. However, certain advertising, analytics, or data-sharing activities may be considered “sharing,” “targeted advertising,” or “sale” under some privacy laws.
To exercise your rights, contact us at:
support@forevertheirplace.com
If we provide a “Do Not Sell or Share My Personal Information” or privacy choices page, you may also use that link to manage applicable privacy choices.
14. EEA, UK, and International Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with applicable data protection laws, you may have rights regarding your personal information, such as:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion
- Restricting or objecting to processing
- Requesting data portability
- Withdrawing consent where applicable
- Filing a complaint with your local data protection authority
We process personal information based on one or more legal bases, such as:
- Performing a contract with you
- Processing your order
- Providing customer support
- Complying with legal obligations
- Protecting legitimate business interests
- Obtaining consent where required
15. International Data Transfers
If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
By using our website or placing an order, you understand that your information may be processed outside your country of residence.
16. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
17. User-Submitted Content
If you choose to submit feedback, photos, reviews, comments, or other content to us, we may use that content only as permitted by you and applicable law.
We will not use your uploaded pet photo, memorial message, or personalized order content for advertising or promotional purposes unless you give us permission.
18. Third-Party Links
Our website may contain links to third-party websites, apps, tools, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
19. Data Security and Account Responsibility
If you create an account on our website, you are responsible for keeping your login information secure. Please contact us immediately if you believe your account or order information has been accessed without authorization.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.
21. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Forever Their Place
Email: support@forevertheirplace.com
Website: forevertheirplace.com
Business Mailing Address: Available upon valid legal request.